Posts Tagged ‘Colleagues’

Calibration For Business Using Neuro Linguistic Programming NLP

November 5th, 2009 by admin | No Comments | Filed in Linguistics


Calibration in Neuro Linguistic Programming NLP refers to the skill of observing and listening for the unconscious responses that the people around us (whether business clients, suppliers, colleagues, subordinates) offer us.

These unconscious responses offer clues as to the thoughts that are passing through the mind of the other person. By noticing these clues, we gain insight that can help us to communicate with both the conscious and unconscious mind, and become more influential.

WHAT IS THERE TO CALIBRATE?

Surely we are not suggesting that a client, sitting in her own office, will reveal her unconscious thoughts to us? Yes, she will and she does!

We should firstly be aware that people reveal their unconscious thoughts when they are emotionally invested in what they are discussing. Often when people are discussing purely business issues they become more guarded, or more “consciously minded”, or otherwise more difficult to read. Therefore it is easier to read unconscious response when we lead a person to become emotionally invested in what they are discussing. In a business environment, this means that we should ask questions such as:

? What does this mean to you?

? Is this important to you?

? What will you get out of this?

When we ask questions that relate to how a project will affect a person individually, we are much more likely to get unconscious response.

UNCONSCIOUS CLUES

So what would we be looking and listening for, to allow us to calibrate in NLP terms, when we meet with a client? Here are some of the major clues that may reveal unconscious process:

EYE MOVEMENTS

The way a person’s eyes move can tell us what they are thinking. “Eye accessing cues” as they are called are taught as part of any Neuro Linguistic Programming Practitioner Course.

Essentially we tend to move our eyes a certain way, when we think in a certain way. By calibrating to how the person in front of us thinks (whether a business colleague of a client) we can begin to recognize how they are thinking as we watch their eyes move.

PREDICATES

Predicates refers to the type of words that we use when we speak. In terms of Neuro Linguistic Programming NLP, we theorize as follows: if a person says, “I see what you mean” it implies that they are seeing a picture. If they say, “That sounds right” then they are judging by hearing.

As we listen, really listen; to the words others use, we may begin to notice how they are thinking.

OTHER CLUES TO SENSORY PROCESSES

Several other clues can help us to understand how the other person is thinking. These clues may include:

? Breathing

? Posture

? Gestures

? Voice tone

? Speed of speech

GESTURES

The gestures that a person uses indicate where they locate certain things in their map of the world. You will begin to notice that an individual consistently gestures a certain way when talking about a certain thing. This is not random gesturing; it has real meaning for that person.

ANALOGUE MARKING

People, whether in business or otherwise, tend to mark out words that are important to them. They may do so by, for example:

? Gesturing on certain words

? Adding additional tonal stress to a certain word

? Breathing at a different rate (or sighing) on a certain word

As an example, a student talks about a resourceful state that she felt. At the same time she makes a gesture by her side of rocking her hand, a universal signal for “I’m not sure”. Noticing this we asked her if this was really the resourceful state she wanted to access, and she said no, there was a much better one.

CONCLUSION

As we begin to notice these unconscious cues, we arm ourselves with ammunition that allow us to uncover the real reasons our business clients and colleagues do the things they do.

How we use this ammunition will be the content for another article!


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The Importance Of Rapport In Business Using Neuro Linguistic Programming NLP

October 28th, 2009 by admin | No Comments | Filed in Linguistics


Neuro Linguistic Programming NLP is a discipline originally developed by studying and modeling the work of world-class therapists such as Milton Erickson, Virginia Satir and Fritz Perls. One of the attributes that these and any great therapist has is a deep level of understanding and communication with their client. In general we call this rapport.

One of the greatest lessons that NLP can teach us in the business world is that of rapport.

Rapport is one of those unusual talents that most everyone possesses. If you stop for a moment the next time you are in a restaurant and look round at the other tables, notice how the people are sitting. For the most part, a couple or group of people at a particular table will be sitting in a similar way, all leaning forward, or all leaning backward, hands together or more open. In any case adopting similar postures. We recognize this as a sign that those people are in rapport, even though they may not be consciously aware of it themselves.

At the same time, rapport is one of those skills, which we find extremely difficult to acquire when we don’t have it, or practice and improve when we do. Why is this, and what can we do about it?

Many books talk about rapport and how to get it. Some say that rapport is simply a case of mirroring the posture, gestures and other behaviors of the other person. However, in NLP we would say this is putting the cart before the horse, and that mirroring is the result of rapport, not the cause. If you have ever tried consciously mirroring, you may know how awkward it feels, and how it can make you feel less in-tune with the person because you are paying attention to their posture rather than to them.

Neuro Linguistic Programming tells us that rapport is an unconscious process. Let’s suppose we are sitting in a business meeting with a group of colleagues; as the group gets “into rapport”, an unconscious feedback loop is established. This is to say that each unconscious mind first joins with the group, and only then communicates that it is part of the group by adopting the group behaviors, which includes obvious external group behaviors such as posture.

The individual, who “pretends” by consciously matching group postures in this same business meeting, does not give his unconscious mind time to actually join the group mind-set. While he may appear to be a part of the group to a casual observer, the group recognizes his difference. This may lead to comments such as “I can’t put my finger on it, but there’s something a little off about him”.

If this is the case, then how can we use this knowledge to begin to build better rapport with our business colleagues, customers and clients, and business suppliers? The answer is simple: get into unconscious rapport with the individual or group, and we will automatically see matching of postures and other behaviors.

There are three key things that we have to do to achieve unconscious rapport:

? Silence our internal dialogue. This will give us the space to put our attention on the group

? Become intensely and respectfully curious about the thoughts, beliefs and behaviors of the others around us

? Allow ourselves to notice the most subtle behavioral cues of our business colleagues, and clients; I would suggest their breathing.

As our attention moves from our own dialogue to the group, and as we feel that sense of curiosity, we will have unconsciously joined the group mind-set. As a result, our natural rapport skills will begin to behaviorally match those around us. As we notice the most subtle behaviors around us, we will automatically notice the larger behaviors and will begin to calibrate the level of rapport in the group, without being attached to the concept of “being I rapport”.

A great way to learn rapport is to attend a Neuro Linguistic Programming training, either an NLP Practitioner course, or a shorter workshop, such as we teach here in New York.


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How to Conquer Your Fear of Speaking

August 24th, 2009 by admin | No Comments | Filed in Ask An Expert


How to Conquer Your Fear of Speaking – 3 Causes and 3 Choices

By Dr. Robert Portnoy

As professionals, we’re frequently called upon to give both formal and informal presentations – whether to customers, colleagues, bosses and even board members. Some of us are trained, readily prepared, and eagerly welcome or create the opportunity to inform, demonstrate, persuade, inspire and motivate. Others of us run, shirk and when absolutely necessary – squeak by. And many of us are scared to death, even though we may not show it. In fact, statistics show that nearly 75% of the population has a fear of speaking. It’s often said that when it comes to common fears, the fear of speaking tops the list right up there with fear of snakes, spiders and death itself. As Jerry Seinfeld said, “The average person at a funeral would rather be in the casket than doing the eulogy.”

While certainly common, the fear of speaking can be devastating – not only to careers, but to relationships. Communication is the crucial bridge that connects people and when it’s compromised by fear, the connection is limited, threatened and easily broken.

The extent of this fear runs along a continuum from normal and mild to severe and debilitating. Most everyone feels a bit nervous when getting up in front of audience or making an important presentation even if it’s only to a few people – if those people can impact the speaker’s success. And this slight nervousness is easily managed and overcome once the presentation gets underway – especially when the speaker is well prepared with a point and a purpose. But towards the severe end of the continuum, the anxiety can be overwhelming and the physical manifestations can be significant – including impact on blood pressure, heart rate, muscle weakness, flushed skin, sweaty hands and more.

Much has been written about the fear of speaking. And various practitioners, ranging from self-proclaimed experts to highly trained professionals, offer methods and remedies to help speakers overcome it. From an overview perspective, there are three primary causes – any one of which (or in combination) that lead to the fear of speaking.

The first type of cause is an anxiety disorder – leading to a phobia. A phobia is defined as an irrational, intense fear of an object or situation that poses little or no actual danger. At first glance, a phobia may seem similar to a normal fear. It is the degree to which a person is affected that determines whether that fear has become a phobia. The fear of speaking is a type of social phobia – a fear of being embarrassed in public. The key to both understanding and treating a phobia is recognizing that while the fear and anxiety can be intense and “real”, there is little or no actual danger. There is nothing in the situation that can actually harm the person who is experiencing the anxiety. There is no snake that will bite, no ladder that will fall, no gun that will shoot, etc. The danger is not real – only imagined. Getting up in front of an audience, for a person who has a fear of speaking is not imaginary. What is imaginary is the danger that the speaker believes lurks in the room. There is no real danger – at least nothing that the speaker couldn’t be trained to handle.

The second type of cause is faulty beliefs. The person who has a fear of speaking may believe that they are incapable or not good enough. These beliefs can often be traced back to situations in their past where their parents treated them in ways that made them doubt themselves and feel incapable. For example, imagine the impact on a young child who repeatedly hears, “What’s the matter with you?” or “How many times have I told you?” Coupled with a “yelling” tone of voice, these messages can lead to beliefs that shape a child’s self-esteem and impact the choices they make when trying to cope with life’s challenges. Consider the impact that a belief of “I’m not good enough” could have on a speaker as he faces a hostile audience. Certainly, fear and anxiety are easy to understand in light of these kinds of beliefs.

The third type of cause is competence. In many cases the difference between an average and an exceptional speaker is training. Effective speaking, while a “gift” and an art for some, comes down to learning, experience and feedback for most. Learning to buiild and deliver a compelling presentation requires instruction, guidance and time. It’s only natural that less experienced speakers will feel more anxious than accomplished speakers.

Certainly these three types of causes may occur in any combination. An inexperienced speaker who has irrational fears and faulty beliefs is going to have much more trouble in front of people than a speaker who suffers from only one of the three conditions.

But there is hope. Any of these causal conditions can be changed – and if not totally, at least to some degree. Here’s how.

Phobias can be managed through certain forms of therapy and medication. One approach that has been effective for many people with a fear of speaking is called Virtual Reality Training. Using this method, the individual is exposed to the feared situation over and again in the absence of any real danger. To manage the fear of speaking, the person faces, talks to and gives presentations to a virtual audience. The trained practitioner controls the reactions of the virtual audience using specialized computer software. With repeated exposure, the fear and anxiety diminish helping the person face real audiences with more comfort and confidence. For more information about this type of treatment, contact me at greatspeakers@aol.com.

When faulty beliefs are the cause, the beliefs can be targeted and essentially replaced with new and more healthy beliefs. This approach is based on the notion that beliefs are just that – beliefs. You can’t see them, you can’t feel them, and you can’t show them to anyone else. They exist only in your head. The objective is to get them out of your head so they don’t bother you anymore and then to replace them with healthy beliefs that are based in reality. This approach is now available through a self-study DVD program and has been validated as effective through university research. For more information, contact me at greatspeakers@aol.com.

Fear of speaking that stems from inexperience is relatively easy to overcome simply by learning how to speak effectively. There are many options including classroom training, public seminars and corporate programs. A new option is now available that enables learners to develop their speaking skills through self-study. It is a multi-media program (making use of speech instrumentation, CDs, DVDs, and a professional library)  that allows learners to systematically measure and develop their presentation skills in the privacy of their own home or office. For more information about this learning method, visit www.pstoolkit.com.

Speaking effectively is critical to connecting with people, to professional development and to building and sustaining fulfilling relationships. When fear of speaking gets in the way, personal and professional success can be tragically compromised.  This article has provided a basis for understanding the causes of this fear and some choices that are readily available to help just about anyone speak with comfort and confidence.

Dr. Robert Portnoy is a licensed speech pathologist. He has helped hundreds of people overcome their fear of speaking and learn to speak effectively. Dr. Portnoy is the founder and president of Great Speakers Training Company (www.greatspeakers.org) and the developer of The Presentation Skills ToolkitTM  – www.pstoolkit.com.


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